From check-in to landing, airports and airlines have two priorities: seamless operations and exceptional passenger experiences. For passengers, the journey is about managing the unexpected—navigating tight connections, adapting to sudden changes on the ground, and finding moments of ease amid the hustle of travel. Bridging operational priorities with passenger needs, Atrius® Wayfinder ensures benefits for airports, airlines, and travelers alike. By taking the guesswork out of travel, it helps organizations deliver confidence and smoother experiences at every step. Smarter journeys, less stress—two stories show how our customers are mastering it with Atrius.
Helping Passengers Make Informed Connections
Meet Our Customer: A Major U.S. Airline
Tight connections create stress for both passengers and airline staff. One airline partner aimed to reduce that stress by delivering real-time, critical information to its travelers within their mobile app. With Atrius Wayfinder, they were able to:
- Display walk time from arrival to departure gate on the app home screen, helping passengers make informed decisions about their flight connection;
- Provide a navigation preview so passengers can move through the airport with ease and reach their next flight on time.
The results? A simplified, more informed experience for passengers with fewer missed connections.
Adapting to Changing Spaces in Real Time
Meet Our Customer: Mid-Sized Airport
Airports are dynamic spaces. From scheduled maintenance to sudden closures, conditions on the ground can shift quickly. To provide a seamless airport experience, our airport partner ensured passengers had real-time, accurate point-of-interest information, even as conditions on the ground shifted. With Atrius Wayfinder, their teams set up a service that:
- Leverages Atrius Wayfinder’s Venue Management System (VMS) Application Programming Interface (API) to programmatically update points of interest (POI) or programmatically remove a POI from a routing. For example, a custom script could temporarily remove an out-of-service escalator from a passenger’s route.
- Delivers seamless airport map updates across all channels, including Web, Mobile and Kiosk experiences
The result is a smoother, more reliable navigation experience, even in the face of unexpected changes. Passengers can trust that the guidance they receive reflects the current state of the airport, reducing frustration and improving their overall experience.
Impact You Can See
These stories highlight what we value most at Atrius: empowering our partners to deliver passenger experiences that are stress-free, accurate, and intuitive. Whether helping an airline minimize missed connections or helping an airport operate more efficiently, Atrius® Wayfinder transforms complex spaces into easy-to-navigate journeys.
